What Is Responsible Gambling?
Responsible gambling means engaging with casino games in a way that remains entertaining, within your financial means, and under your conscious control. For most people, gambling is a leisure activity — like dining out or watching football — that poses no serious risk when approached with clear boundaries.
Problems arise when gambling shifts from entertainment to compulsion: when you're chasing losses, hiding behaviour from people you trust, or gambling with money meant for essential expenses. Recognising the difference between recreational play and problematic gambling is the first step.
Warning Signs to Watch For
If you recognise any of the following in your own behaviour — or in someone you care about — it's worth seeking support:
- Gambling more than you planned, or spending more than you intended
- Feeling the need to gamble with increasing amounts to get the same excitement
- Chasing losses — betting more after a loss to try to win it back
- Hiding gambling activity from family, friends, or employers
- Gambling with money needed for rent, bills, food, or other essentials
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money, selling assets, or taking loans to fund gambling
- Neglecting work, family, or social obligations because of gambling
None of these signs mean you're permanently "a problem gambler" — they're signals that your current pattern deserves attention and support.
Self-Exclusion Tools
If you want to take a break from gambling, self-exclusion tools allow you to block access to your own account. At 96M, self-exclusion can be requested through the account settings page or via customer support. Exclusion periods range from 30 days to permanent closure.
Singapore's National Council on Problem Gambling (NCPG) also operates a multi-operator exclusion programme that covers multiple licensed operators simultaneously. This is worth exploring if you want a broader exclusion across multiple platforms.
Deposit, Loss & Session Limits
Setting limits before you play is one of the most effective responsible gambling practices. At 96M, the following limits are available from your account settings:
- Deposit limits: Set a maximum amount you can deposit per day, week, or month.
- Loss limits: Cap your total losses over a defined time period — once reached, no further bets can be placed until the period resets.
- Session limits: Set a maximum play session duration. When the timer expires, you'll be prompted to stop or log out.
- Reality check: Periodic on-screen notifications showing how long you've been playing and your net position in the session.
Limit reductions take effect immediately. Limit increases typically require a 24-hour cooling-off period — this is a deliberate protection to prevent impulsive decisions from overriding the limits you set when thinking clearly.
Singapore-Specific Resources
| Organisation | Contact | What They Offer |
|---|---|---|
| NCPG (National Council on Problem Gambling) | 1800-6-668-668 · ncpg.org.sg | Counselling, helpline, exclusion programme, financial advice referral |
| Gamblers Anonymous Singapore | gamblersanonymous.org.sg | Peer support groups, 12-step programme |
| IMH (Institute of Mental Health) | 6389 2000 | Psychiatric assessment and treatment for gambling disorder |
| Touch Community Services | 6709 8000 | Family counselling and intervention support |
How 96M Supports Responsible Play
96M's platform includes several responsible gambling features accessible from any logged-in account without requiring a support ticket:
- Deposit, loss, and session limit controls in account settings
- Self-exclusion request (30 days to permanent)
- Reality check notifications configurable in session preferences
- NCPG helpline link displayed in the responsible gambling section of the platform
- Mandatory 18+ age verification at registration and withdrawal
If you want to discuss your account limits or exclusion options, 96M's customer support team can assist via live chat or email. Responsible gambling requests are handled separately from general support and are not shared with marketing teams.
Remember: gambling should be entertainment. If it stops feeling like entertainment, that's the signal to step back. Help is available — NCPG helpline: 1800-6-668-668.